Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Support using the options provided.
Product Feedback
Suggest a new feature
Let us know your idea for a new feature.
Required fields are marked with an asterisk*
{"xsrfToken":"267c84db7a94ab08c6b1ae52fe95cae14097373b_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#fdeded","headerLinkColor":"#292929","headerLinkHoverColor":"#026aa1","headerLinkHoverBGColor":"#026aa1","headerBadgeColor":"#026aa1"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Screenvive Support","sharedPortalName":"Screenvive Support","translations":{"en-US":{"helpCenterTitle":"Welcome to Screenvive Support","sharedPortalName":"Screenvive Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMGZkNTAzYi1lY2Q0LTQ0YjgtOWY5My1jODE2ZjNmZTRlMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzE0NTQxMTksIm5iZiI6MTc3MTQ1MzUxOX0.a1PjhjkehIvQGls6KhBBTorIX3YQkuUwBcBXeLA8nwQ&client=f0fd503b-ecd4-44b8-9f93-c816f3fe4e0d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10066,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://portal.support.screenvive.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://portal.support.screenvive.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"36","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://portal.support.screenvive.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[34],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://portal.support.screenvive.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Technical Support"},{"id":34,"name":"Product Feedback"}],"orderMapping":{"1":[1,2],"34":[36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2a709566-8956-3d6f-ab40-d7697f7e67e0","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://yantranet.atlassian.net","https://portal.support.screenvive.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMGZkNTAzYi1lY2Q0LTQ0YjgtOWY5My1jODE2ZjNmZTRlMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0NTQ3MTksIm5iZiI6MTc3MTQ1MzUxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.6HUf-8YTT7Km-oV2OFD-E9xWSA_Le4X8YauVUaWbOfM","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"f0fd503b-ecd4-44b8-9f93-c816f3fe4e0d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":36,"projectId":10066,"issueType":{"id":"10071","name":"Ask a question"},"form":{"name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","intro":"<p>Let us know your idea for a new feature.</p>","instructions":"","icon":10535,"iconUrl":"https://portal.support.screenvive.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the feature you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10237","fieldConfigId":"10341","label":"Module","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10084","label":"Login & User Access","selected":false,"children":[]},{"value":"10075","label":"Players & Screens","selected":false,"children":[]},{"value":"10078","label":"Content & Creative Studio","selected":false,"children":[]},{"value":"10077","label":"Layout Designer & Templates","selected":false,"children":[]},{"value":"10082","label":"Playlists & Scheduling","selected":false,"children":[]},{"value":"10076","label":"Campaigns","selected":false,"children":[]},{"value":"10083","label":"On Demand","selected":false,"children":[]},{"value":"10079","label":"Users & Administration","selected":false,"children":[]},{"value":"10080","label":"Reports & Analytics","selected":false,"children":[]},{"value":"10081","label":"Billing & Subscription","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/36","calendarParams":{"firstDay":0,"date":"2026-02-19T03:55:19+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2a709566-8956-3d6f-ab40-d7697f7e67e0","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://yantranet.atlassian.net","https://portal.support.screenvive.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMGZkNTAzYi1lY2Q0LTQ0YjgtOWY5My1jODE2ZjNmZTRlMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0NTQ3MTksIm5iZiI6MTc3MTQ1MzUxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.6HUf-8YTT7Km-oV2OFD-E9xWSA_Le4X8YauVUaWbOfM","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"f0fd503b-ecd4-44b8-9f93-c816f3fe4e0d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}